{"id":30107,"date":"2025-11-07T00:56:50","date_gmt":"2025-11-07T00:56:50","guid":{"rendered":"https:\/\/acuatro.com.pe\/?page_id=30107"},"modified":"2025-11-11T16:33:36","modified_gmt":"2025-11-11T16:33:36","slug":"libro-de-reclamacion","status":"publish","type":"page","link":"https:\/\/acuatro.com.pe\/en\/libro-de-reclamacion\/","title":{"rendered":"Libro de Reclamaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30107\" class=\"elementor elementor-30107\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d77a363 e-flex e-con-boxed e-con e-parent\" data-id=\"d77a363\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ff6856 e-flex e-con-boxed e-con e-parent\" data-id=\"6ff6856\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78b430d5 e-con-full e-flex e-con e-child\" data-id=\"78b430d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-317686a0 elementor-widget elementor-widget-image\" data-id=\"317686a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/acuatro.com.pe\/wp-content\/uploads\/2025\/11\/libro_de_reclamaciones.png\" class=\"attachment-full size-full wp-image-30103\" alt=\"\" srcset=\"https:\/\/acuatro.com.pe\/wp-content\/uploads\/2025\/11\/libro_de_reclamaciones.png 225w, https:\/\/acuatro.com.pe\/wp-content\/uploads\/2025\/11\/libro_de_reclamaciones-150x150.png 150w, https:\/\/acuatro.com.pe\/wp-content\/uploads\/2025\/11\/libro_de_reclamaciones-12x12.png 12w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14dc1f7f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"14dc1f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Conforme a lo establecido en el Reglamento del Libro de Reclamaciones del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor ponemos a tu disposici\u00f3n nuestro Libro de Reclamaciones Virtual. A trav\u00e9s de nuestro Libro de Reclamaciones Virtual podr\u00e1s presentar un reclamo o queja respecto a tu disconformidad por un producto o servicio ofrecido por Acuatro Industrial<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4045ff0d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4045ff0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #000000;\"><strong>Queja:<\/strong>\u00a0Malestar o disconformidad no relacionada a los productos o servicios prestados. Malestar o descontento referente a una atenci\u00f3n.<\/span>\n<br>\n<span style=\"color: #000000;\"><strong>Reclamo:<\/strong>\u00a0El consumidor no est\u00e1 conforme con los bienes adquiridos.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e941d7a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7e941d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"30107\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7e941d7a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de Reclamaci\u00f3n - Acuatro Industrial\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"30107\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tI. Identificaci\u00f3n del consumidor reclamante <br><\/br>Nombres y Apellidos Completos*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombres y Apellidos\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_1ef0ad8 elementor-col-30\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1ef0ad8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocumento de identificaci\u00f3n*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_1ef0ad8]\" id=\"form-field-field_1ef0ad8\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\" \">DNI <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" \">Pasaporte <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\">CE <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_9520f93 elementor-col-30 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9520f93\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 DOC*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_9520f93]\" id=\"form-field-field_9520f93\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Numero\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e3ab6ad elementor-col-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e3ab6ad\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono \/ Celular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e3ab6ad]\" id=\"form-field-field_e3ab6ad\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Indique su n\u00famero\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-30 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail del consumidor*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_cf00357 elementor-col-30\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cf00357\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_cf00357]\" id=\"form-field-field_cf00357\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Coloque su direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_082e584 elementor-col-30\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_082e584\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u00bfEres menor de edad?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"\" id=\"form-field-field_082e584-0\" name=\"form_fields[field_082e584][]\"> <label for=\"form-field-field_082e584-0\">S\u00ed<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"No\" id=\"form-field-field_082e584-1\" name=\"form_fields[field_082e584][]\"> <label for=\"form-field-field_082e584-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_c092220 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c092220\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tII. Detalle de la reclamaci\u00f3n y pedido del consumidor <br><\/br>\u00bfQueja o Reclamo?*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"\" id=\"form-field-field_c092220-0\" name=\"form_fields[field_c092220][]\"> <label for=\"form-field-field_c092220-0\">Reclamo<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Queja\" id=\"form-field-field_c092220-1\" name=\"form_fields[field_c092220][]\"> <label for=\"form-field-field_c092220-1\">Queja<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_6128ed5 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6128ed5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha del Incidente\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_6128ed5]\" id=\"form-field-field_6128ed5\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_7f27fbb elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7f27fbb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n del Producto o Servicio*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_7f27fbb]\" id=\"form-field-field_7f27fbb\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_3bbd8c4 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3bbd8c4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto o valor del bien (soles)*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_3bbd8c4]\" id=\"form-field-field_3bbd8c4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_ab36883 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ab36883\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 de Comprobante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_ab36883]\" id=\"form-field-field_ab36883\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Colocar aqui si tuviese\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle de Reclamaci\u00f3n o Queja*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Indicar todos los detalles aqu\u00ed\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_4bc0884 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4bc0884\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido del consumidor*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_4bc0884]\" id=\"form-field-field_4bc0884\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_4c291f5 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4c291f5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEn el caso de tener alguna boleta o imagen de alg\u00fan producto defectuoso por favor adjuntar informaci\u00f3n.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_4c291f5]\" id=\"form-field-field_4c291f5\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_714312e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_714312e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDeclaro que soy el usuario del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"S\u00ed\" id=\"form-field-field_714312e-0\" name=\"form_fields[field_714312e]\"> <label for=\"form-field-field_714312e-0\">S\u00ed<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_96b50f7 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_96b50f7\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdcfggsAAAAAKJRef8ncVvqCtl6BRgApVsxO-vk\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el Reglamento del Libro de Reclamaciones del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor ponemos<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-30107","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/pages\/30107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/comments?post=30107"}],"version-history":[{"count":8,"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/pages\/30107\/revisions"}],"predecessor-version":[{"id":30446,"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/pages\/30107\/revisions\/30446"}],"wp:attachment":[{"href":"https:\/\/acuatro.com.pe\/en\/wp-json\/wp\/v2\/media?parent=30107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}